On this page you’ll find all the country-specific information you need to follow along your Fellow’s gap year and support them from afar. For information regarding the global cohort, visit our main Family Portal.
Visit Global Family Portal
For questions, concerns, and non-emergency issues, please contact our Fellow Success Manager located at our Oakland Headquarters.
Phone: +1 (415) 963-9293 ext. 204
The email and phone line are monitored Monday-Friday, 9-5pm Pacific Time. For non-emergency issues, please allow 24-48 hours during this timeframe for a response.
We kindly ask that you refrain from contacting country staff directly. The Fellow Success Manager will coordinate with US and Senegal staff as needed.
In case of an emergency, please call our 24 hour Emergency Hotline.
Emergency Hotline: +1 (415) 763-5808
This hotline is monitored 24 hours, 7 days a week by staff in Global Citizen Year’s office in Oakland, California. Please use this hotline for true emergencies only, and for all other issues contact the Fellow Success Manager as described above.
We kindly ask that you refrain from contacting Senegal staff directly. The Fellow Success Manager will coordinate with US and Senegal staff as needed.
Fellows must have a working mobile phone with them at all times during the program cycle.
**Refer to this information on how to prepare a phone for use in country, and the Policy Handbook for more information on the cell phone policy. Fellows who are paying $2,000 or less in tuition and who are unable to secure an unlocked mobile phone for use in country may request a loaner phone from Global Citizen Year.
Global Citizen Year will supply each Fellow with a local SIM card and monthly credit stipend to be used for communicating with staff, host family, and apprenticeship supervisors. Fellows are responsible for purchasing/securing additional cell phone/data credit for personal communication with other Fellows, friends, or family members. Fellows will receive their local telephone number once in country, and will be able to share it with family and friends at that point.
The country code for Senegal is 221. When calling from the US to the Fellow on their local number, dial 011 + 221 + the Fellow’s number. Parents in other countries should dial the international access number (usually 00) + 221 + the Fellow’s number. Phone calls to Senegal can be very expensive, so we recommend the alternative communication strategies below.
Other communication strategies
International phone calls can be very expensive. Here are some options to make communication between Fellow and families/friends easier and more affordable:
Mail takes 2-6 weeks to reach Senegal from the US. Mail can be sent to this address in our hub city of Thies.
c/o Claire Ba
BP 598 Thiès
It is generally not advisable to mail packages as they generally take a long time to arrive, can be expensive to retrieve, and may very well get lost or “disappear” in the process.
If you do decide to send a package, the US Postal Service is generally the most reliable mail service. All mail should be marked “Air Mail.” Please note that it is the sole responsibility of the Fellow to pick up and pay for the packages. Depending on the contents of the package (listed on the customs slip) the package may have to go through customs, where it is opened and inspected, and can sometimes cost up to $100 or more to receive. To keep the retrieving cost low, we recommend not shipping anything expensive or personally valuable.
An alternative that some families have preferred in the past is to wrap small gifts for the Fellow to pack and unwrap on special occasions throughout the year. Occasionally, parents visiting the field have also been willing to transport small items for other parents.
Check the table below for the dates during the Senegal portion of the program. Further below you’ll find information about when your family can visit your Fellow abroad.
Sep 1 - Sep 7
Sep 8 — Sep 15
Initial Immersion 1: Homestay
Sep 16 — Sep 17
Debrief Circle 1
Sep 18 — Oct 8
Initial Immersion 2: Apprenticeship
Oct 9 - Oct 11
Debrief Circle 2/Closing
Learning Block 1
Oct 12 — Nov 17
In host community
Regional Reconnect 1
Nov 18 - Nov 21
Learning Seminar 1
Learning Block 2
Nov 22 - Jan 27
In host community
Regional Reconnect 2
Jan 28 - Jan 31
Learning Seminar 2
Learning Block 3
Feb 1 - Mar 31
In host community
Regional Reconnect 3
Apr 1 - Apr 4
Learning Seminar 3
*Dates may vary slightly
Global Citizen Year welcomes families to visit their Fellow during the program if/when possible. Although visiting is by no means required and we understand that many families will not be able to undertake such trips, for those who are able, the experience can be rewarding for both the Fellow and the family, as well as for the Fellow’s host partners in-country.
In order to facilitate a meaningful and timely interaction that accounts for the Fellows’ learning and integration process, Global Citizen Year allows family visits during the times specified below.
Family Visit Dates: Dec 15 — Feb 29
(Excluding dates when Fellows will be at Learning Seminars or Reginal Reconnects - see above for dates)