Family Portal

Welcome to the Global Citizen Year Family Portal
We’re glad to have you along for the journey!

On this page — and the corresponding country pages — you’ll find all the key information you need to follow along your Fellow’s gap year and support them from afar. Explore this page for resources regarding the global cohort or click below to see details for your Fellow’s specific country program.


Contact us

Non-Emergency Communications

For questions, concerns, and non-emergency issues, please contact our Fellow Success Manager located at our US Office.

Email: FellowSupport@globalcitizenyear.org

Phone: +1 (415) 963-9293 ext. 204

The email and phone line are monitored Monday-Friday, 9-5pm Pacific Time. For non-emergency issues, please allow 24-48 hours during this timeframe for a response.

We kindly ask that you refrain from contacting country staff directly. The Fellow Success Manager will coordinate with US staff and country staff as needed.

Emergency Communications

In case of an emergency, please call our 24 hour Emergency Hotline.

Emergency Hotline: +1 (415) 763-5808

This hotline is monitored 24 hours, 7 days a week by staff in Global Citizen Year’s office in Oakland, California. Please use this hotline for true emergencies only, and for all other issues contact the Fellow Success Manager as described above.

We kindly ask that you refrain from contacting country staff directly. The Fellow Success Manager will coordinate with US staff and country staff as needed.

Calendar

Check the table below for the dates corresponding to the major program events that apply to the global cohort. For country specific dates visit the country pages linked at the top of this page.


Global Program Calendar

Aug 25 — Aug 31

Global Launch (US)

Sep 1 — Oct 11

Country Launch

Oct 12 — Nov 22

Learning Block 1

Nov 23 — Jan 31

Learning Block 2

Feb 1 — Apr 4

Learning Block 3

Apr 5 — Apr 11

Re-Entry Training (US)

Apr 12 — Jun 1

Capstone (at home)

Fellow Travel

Global Citizen Year starts and ends with trainings near San Francisco, California. Below you’ll find the arrival and departure details for your Fellow to make their travel arrangements.


Arriving at Global Launch on August 25

Plane Arrivals: Fly into San Francisco International Airport between 9am — 2pm. Staff will meet Fellows at the airport and transport by bus to Stanford University.

Ground Transportation: If you are driving or taking public transit, you can either meet our staff at San Francisco International Airport or at Stanford University.

  • Ground Arrivals at Airport: Meet us at the Terminal 3 Baggage Claim Area between 9am — 2pm.
  • Ground Arrivals at Stanford: Meet us at Stanford University (Crothers Memorial Hall) between 12pm — 2pm.

Leaving Re-Entry Training on April 11

Plane Departures: Fellows should book their flight to depart from San Francisco International Airport anytime after 6am PDT. Buses will transport Fellows to the airport in the morning.

In-Person Pick Up: You have the option to pick up your Fellow in person from the San Francisco International Airport (SFO) or from the Re-Entry Training Site (Camp Harmon, 16403 CA-9, Boulder Creek, CA 95006).

  • Pick up at SFO Airport: You can pick up your Fellow anytime after 9am on April 11. Location: the signed "Meeting Point" located on the Arrivals/Baggage Claim level, between Baggage Carousels 3 and 4 of Terminal 3.
  • Pick up at Re-Entry Training: You can pick up your Fellow anytime before 9am on April 11. Location: Santa Cruz Mountains (exact address to be shared in the spring).

Health & Safety

By design, Global Citizen Year is a challenging program and it’s important to acknowledge that the very nature of international living and travel involves a certain degree of risk. Global Citizen Year has established policies and protocols that guide staff in responding to health and safety incidents involving fellows.

In case of a moderate or major health or safety incident involving a fellow, Global Citizen Year will support fellows' visits to approved health facilities and contact parents to inform them of the situation and steps being taken as soon as possible. Examples of such situations may include an illness that requires elevated medical attention or a more severe policy violation, but likely would not include situations in which the fellow has a case of common diarrhea or cold/flu.

In moderate or major cases, parents may expect to be contacted either by Global Citizen Year staff in country, who are directly involved in the care of the fellow, or staff in the U.S. who are coordinating closely. Global Citizen Year will not delay care if unable to contact parents/guardians prior to any tests, scans, treatment and/or appropriate surgery.


Policy Handbook

You can find the answers to many common questions regarding health & saftey, program policies, and more in the Policy Handbook.

View the policy handbook


Family Handbook

Contains useful information on the program cycle, things your fellow may experience throughout the year, and communication protocols.

VIEW THE FAMILY HANDBOOK


Insurance

All Fellows are provided with CORE Travel Insurance for the international duration of the program. For U.S. Fellows, this insurance is valid for the time outside the U.S. For international (non-U.S.) Fellows this insurance is also valid for the U.S. portion of the program. For more detailed information about the CORE insurance policies, please refer to the resources below.



Webinars

We periodically host webinars to inform families on the Fellows’ journey. If you missed the webinar or would like to watch it again, you can find the webinar recordings linked below.

  • Welcome to Global Citizen Year webinar - coming soon!
  • Health & Safety webinar - coming soon!
  • CORE Insurance webinar - coming soon!