Find answers to the most common clearance process questions here!
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Don’t see your question here? Please reach out to email@example.com
How do I log into my student portal?
You will gain access to your student portal after being accepted into the Global Citizen Year Take Action Lab. Your login information will be emailed to you in your acceptance email.
What is the time commitment for Take Action Lab?
For the Foundations Course (4 week virtual course): Two 60 minute sessions and two 90 minute sessions every week, from Monday - Thursday. Immersion: 3 months in the country with full time commitment.
Can I participate in Take Action Lab and take college classes or work at the same time?
No, Take Action Lab is a full-time commitment exclusive to enrolling in college classes or other work. Students are expected to fully participate in Take Action Lab. Students should not enroll in any college courses or have other work obligations during the program.
What is the acceptance rate for Global Citizen Year?
We have a selective admissions process and a global applicant pool. However, it is our policy not to share admissions data (except to be transparent about the financial aid and scholarships awarded). If you are looking to highlight the value of the Global Citizen Year experience, we encourage you to emphasize the skills gained through this transformative experience, rather than the acceptance rate.
When does the program start and end?
Take Action Lab is a semester-long program. It runs for 4 months. The first month of the program is a virtual training that takes place remotely. The main three months of the program take place in in-country. Spring '24 Program Dates: February 5 to May 31, 2024
Can I switch program terms?
Please contact our admissions team at firstname.lastname@example.org. We will review these requests on a case-by-case basis.
How is the clearance information used?
We use the information from the clearance process to ensure that students can successfully participate in both the virtual and in-person elements of the Take Action Lab.
If I complete all of my clearance requirements am I guaranteed financial aid?
Financial aid is limited and not guaranteed. Each semester, we carefully review all incoming financial aid applications and regularly have more outstanding candidates than aid available.
Who might I hear from on the Admissions Team?
Here are the folks that make up the Admissions Team! You can reach us all of us at email@example.com.
- Patricia Allen - Director of Admissions
- Laura Landaw - Admissions Operations Manager
- Wyatt Foster - Admissions Associate
- Sahar Thomson - Admissions and Recruitment Coordinator
- Leo Chen - International Recruitment Specialist
- Jeremy Chan - Admissions Ambassador
- Leandra Pedretti- Admissions Ambassador
What is the technology check for?
Take Action Lab begins with the Foundations Course which takes place virtually. To ensure that you'll be able to successfully participate in the Foundations Course, we need to check that your technology meets the minimum requirements.
What are the minimum technology requirements?
You will need a computer with a working webcam, keyboard, and stable internet with sufficient bandwidth to successfully participate in sessions hosted on a web-conferencing platform (such as Zoom).
How do I take a screenshot of my computer specs?
Your computer “specs” is the make, model, and specifications of your computer. Here are instructions to take a screenshot of your specs for Windows and for Mac.
Can I do the technology check on someone else's computer?
Please complete the technology check using the computer that you plan to use for the entirety of the program.
Can I do the technology check on a mobile device?
No, you must do the technology check on the computer that you plan to use for the duration of the program.
How will I know if I did not pass the technology check?
Our admissions team will reach out to you directly.
What is a live system check?
If our team is unable to determine if your technology meets our minimum requirements, we will reach out to you directly to do a live system check. During the live system check a staff member will get on a call with you to test your technology in a real time and determine if it meets our minimum requirements.
What tech platforms are used for Take Action Lab?
You will be using Zoom and Canvas.
Will I need a laptop and smartphone in-country?
Yes. Students are required to have both a laptop and a smartphone.
Will Global Citizen Year cover the cost of a laptop or smartphone?
No, Global Citizen Year is unable to assist students in purchasing technology, such as laptops or smartphones.
Is the financial aid form a CSS or FAFSA profile?
No. We use an internal Global Citizen Year financial aid form that can be completed through the student portal with no fee.
What documents can I upload for my supporting financial aid documentation?
You can upload any documents that prove what you included in your financial aid form for the past fiscal year. This could include tax documents, official proof of income documents, CSS/FAFSA (if you already have it), etc.
What if the financial aid offer I receive is not enough for me to be able to join TAL?
If you receive your financial aid offer and it doesn’t work for your financial situation, reach out to firstname.lastname@example.org and we will work with you to see if we can figure out an alternative financial aid offer that will work for you.
Can I update my information/documents after submitting the forms?
You can only save the Financial Aid Application once. If you have information or documents you would like to add or change after you have saved the Financial Aid Application, please reach out to email@example.com and we will update your application/documents.
How can I be considered for the Global Changemakers Scholarship?
All applicants are automatically considered for the Global Changemaker Scholarship. You do not need to submit any additional materials.
I was nominated by an educator. How will my Nominator Scholarship be included?
Your $500 Nominator Scholarship will automatically be included in your financial aid and/or scholarship offer. There will be detailed information about this in the Welcome Packet.
Can I pay my tuition in installments?
Yes, tuition can be paid in installments so long as tuition is paid in full by the required deadline. You can reach out to firstname.lastname@example.org to set up a payment plan.
How will I find out about my financial aid?
You will find out about your financial aid offer by April 21, 2023 if you applied for the first deadline or June 26, 2023 if you applied by the priority/final deadline. You will be notified by email and the aid award will be sent to you in your DocuSign.
Do I have to include my parent/guardian information in the financial aid application?
Yes, we require that students submit their family’s financial information in the financial aid application. If you have an extenuating circumstance please reach out to email@example.com.
What if the tax year is different from the calendar year?
Please submit financial statements from the most recent taxes filed. We understand that different countries can have different tax year timing.
What can financial aid cover?
Financial aid may fully or partially cover
- Roundtrip flights to Cape Town, South Africa
- International travel medical insurance
- Voice & mobile data
- Food & groceries
- Local transportation, including daily commute to apprenticeships
What is not covered by financial aid?
Financial aid does not cover:
- Vaccinations costs and fees
- Costs associated with retrieving health history forms or possible supplemental forms (if applicable)
- Passport & visa fees
- Laptop computer required for this program
I'm a native or fluent English speaker. Do I need to do the Language Assessment?
No. The Language Assessment is only required for students who indicated in their application that they are not native or fluent English speakers. Because the TAL experience is taught in English, we require this assessment to ensure all students are able to fully participate.
What are the language requirements?
- We use the CEFR scale to help us determine English proficiency and readiness to participate in Take Action Lab. The optimal CEFR range for applicants to score at is Level B2 or higher. Scores below B2 will disqualify you from participating in Take Action Lab.
- CEFR defines Level B2 as: Generally, you have an effective command of the language. You can use and understand fairly complex language, particularly in familiar situations. Issues you might encounter: it is likely that there will be some inaccuracies of the English language, which can lead to misunderstandings, especially under (time) pressure.
How does the Health History and Health Clearance work?
All students are required to fill out health history forms and provide vaccination record information during the clearance process. These forms will be made available through a secure form in our student portal. We are dedicated to keeping this information secure and private. If there is any follow-up needed after submitting your records our health team will reach out to you directly.
What vaccinations are required?
- MMR (Measles, Mumps, and Rubella)
- Hepatitis A
- Hepatitis B
- Any applicants residing in, or transiting through, any Yellow Fever endemic areas must have a Yellow Fever vaccination for entry to South Africa.
- Students must also receive a Tuberculosis test and/or BCG Vaccination.
What happens if I can’t get my vaccines by the clearance deadline?
Students who do not already have all of their vaccinations need to contact our health team at firstname.lastname@example.org. If you are unable to get your vaccines by the clearance deadline the health team may be able to give you an extension if you are able to provide them with the exact date and location of where/when you will be receiving your vaccination. These are a case-by-case situations, so clear and quick communication with our health team is necessary.
What if I can’t get the required vaccines in my country?
These vaccines are a requirement for Take Action Lab. If you are unable to receive them, unfortunately you will not be able to participate.
Who can I reach out to with health history form questions?
For any health questions, email email@example.com.
Does Global Citizen Year offer financial aid to cover health costs?
No, financial aid does not cover any pre-departure health costs.
What is a supplemental health form?
If our health team finds information on your health history forms that requires them to need additional information, they may ask you to fill out a supplemental form to provide them with this information. You can access and complete this form on your student portal.
What is a health screening call?
If our health team needs more information about your health history, they may reach out to schedule a call with you. This is not an interview for the admissions process. The health screening call is a way for our health team to speak directly with you to ensure that they can make an accurate assessment for your medical clearance.
When do I need to have my valid passport ready?
Passports are required for travel booking and visa applications. For the Fall 2023 semester students should have their passports by July 17, 2023. For the Spring 2024 semester students should have their passports by December 21, 2023.
When does my passport need to be valid until?
For South Africa, we recommend that your passport be valid at 6 months past your planned departure date.
- For Fall 2023: Your passport should be valid through at least June 14, 2024.
- For Spring 2024: Your passport should be valid through at least December 6, 2024.
What is considered to be a “successful” passport upload?
A successful passport upload is one that shows a clear and entire image of your valid passport. We will compare the information you entered to the image of your passport. We will check that the information matches for the country of issuance, your birthdate, your passport number, and your name. The passport also be valid through the dates listed above.
How do I show proof that I have applied for my passport?
The proof you upload may look different depending on the passport process in your country. Your upload should show that you have a set date and time for obtaining your passport, or be a confirmation of an application for a passport, or provide us with clear information about when/how you will be obtaining your passport.
Does Global Citizen Year offer financial aid to cover passport costs?
No, Global Citizen Year does not cover passport or visa fees.
What if I am a dual citizen and have multiple passports, which should I use?
You should upload the passport you intend to use to enter South Africa.
How do I request supporting documents that can help me apply for my passport?
If you need supporting documents as part of your passport application, please email firstname.lastname@example.org with information on what type of document you need from us and what information must be provided.
My parent/guardian hasn’t received the DocuSign. How do I send it to them?
Before the Docusign is sent to your parent/guardian, you first need to sign the Docusign sent to your own email. Only after you, the student, have signed the Docusign, will it then be sent automatically to your parent/guardian to sign next. If you have already signed your Docusign and your parent/guardian still has not received it, please email email@example.com for support. In most cases it is simply an error with the email address on file for the parent/guardian.
Are there any program-related costs that are not included in my tuition balance/deposit?
We do not believe in hidden fees and strive to be transparent about program costs. The only required payment is your tuition/deposit. For more details, please review this full breakdown of program costs, including estimated out of pocket expenses.
When do I have to pay my remaining tuition balance by?
- For the Fall 2023 program term full payment is due by August 7, 2023
- For the Spring 2024 program term full payment is due by January 29, 2024
Is the deposit refundable?
No, the deposit is not refundable.
If I need to get a visa to travel, how do I apply for one?
For students who will need visas to travel, the Programs team will offer guidance on how to put together the proper documentation and submit your visa application.
Will I definitely receive a visa if I enroll in TAL?
Global Citizen Year cannot guarantee that the embassy will grant you a visa. For that reason we encourage you to adhere to submit all your visa application exactly as recommended and to adhere to all deadlines.
Dates & Deadlines
How long do I have to complete my clearance steps?
You will have one week to submit your clearance materials.
- Our team will be automatically notified when you complete all the requirements. If you successfully complete and meet the clearance requirements you will be notified by our team that we received your clearance requirements and no further action will be needed at that time.
- If for any reason you did not meet the clearance requirements on your first submission, we will reach out to you directly. Some clearance requirements may take back and forth communication with our team to complete. If follow up is required, we will let you know your necessary final deadline for submission.
When will I receive my financial aid offer?
You will find out about your financial aid offer by April 21, 2023 if you applied for the first deadline or June 26, 2023 if you applied by the priority/final deadline. You will be notified by email and it will be sent to you in your DocuSign.
How long do I have to complete the Welcome Packet and enroll?
After receiving an enrollment Welcome Packet, you have one week to complete and sign the Welcome Packet. If additional time is needed, please reach out to firstname.lastname@example.org as soon as possible.
When does the program start?
- Fall 2023: August 21, 2023
- Spring 2024: February 5, 2024