Technology Operations Manager

About this role

We are looking for an enterprising operator who is a rigorous problem solver and systems thinker, and loves motivating others to utilize technology. This role will build the foundation of a healthy and inclusive technology organization culture - creating and maintaining systems that make it easier and more efficient for team members to utilize our platforms. This role will be a part of the Global Operations team and work in concert with the Director of Technology Operation to build our technology vision and strategy that will allow us to scale our impact across the globe.

Your Opportunity for Impact

Be our resident Salesforce expert: Serving as our in-house Salesforce Administrator, you’ll become an expert in our existing Salesforce configuration, pursue opportunities for greater efficiency and user adoption, and manage requests for improvements across all teams.

  • Collaborate cross-functionally to identify requirements, develop solutions, and maintain them over time
  • Identify new opportunities to leverage Salesforce to support additional business processes
  • Provide recommendations for improvements by staying informed on new Salesforce releases, features, and functionality
  • Manage advanced aspects of Salesforce - e.g. user profiles and roles, custom objects, Flow, workflow, Process Builder, etc.

System Administration: Own day-to-day administration, maintenance, and optimization of our technology stack (Airtable, Zapier, LastPass, FormAssembly, Slack, Confluence, etc.)

  • Ensure data integrity by maintaining health of systems through monitoring, data integrity efforts, and training
  • Understand user needs and craft approaches to maximize user adoption across the organization
  • Identify and train “Subject Matter Experts” across teams
  • Roll out new initiatives related to cybersecurity, compliance, data governance, etc.

IT Support: Design a system to appropriately manage and prioritize technology-related questions and issues across the organization

  • Create efficient process to oversee requests
  • Prioritize requests and ensure prompt resolutions
  • Ensure transparency and accountability throughout process
  • Communicate and document progress and solutions to various stakeholders in a streamlined, effective manner

Training & Collaboration: Support greater efficiency and value for all users and increase user adoption

  • Create and implement strong technology onboarding program
  • Create and implement ongoing training opportunities for all staff to improve adoption rates and satisfaction
  • Convene technology working groups (e.g. Salesforce Power Users) to support cross-collaborative efforts

Who Will Thrive in this Role

We are looking for more than just hard skills; we want teammates who will add value to our organizational culture by bringing these mindsets to their work:

  • Connected to our mission: Something in your own life experience drives your passion for Global Citizen Year’s mission and vision.
  • Attention to detail: You’re used to juggling lots of balls and never letting a single one drop, all while performing at a very high level. You enjoy being a step ahead of those around you and this attention to detail guides your work.
  • Problem solver: You possess a positive, can-do attitude, and are adept at identifying creative solutions that turn challenges into opportunities.
  • Quick study: You thrive learning new skills quickly and independently.
  • Strategic Thinker: Examines issues and plans with a long-term perspective.
  • Independent: Functions effectively without assistance or direction from others.
  • Develops others: Through coaching, encouragement, accountability and support helps others reach their potential.
  • Persistent: Perseveres in spite of opposition or difficulty.
  • Commitment to quality: Believes in and works to achieve the highest standards.

The following skills are required:

  • 5+ years of experience administering Salesforce
  • 5+ years in a technology-related role

Bonus points if you have/are:

  • Salesforce certification
  • Experience leading a large-scale ($150,000+) technology migration or implementation project, preferably in Salesforce
  • Proficiency in any of these tools: Airtable, Zapier, FormAssembly

Your Legacy

We are a technology forward organization with a lot of bold ideas and a vision for how we can utilize technology to improve our staff and student experience and scale. Help us launch these ideas and set an example for how a people-centered technology strategy can elevate an organization to the next level.

Position Logistics

Location: Global Citizen Year is headquartered in Oakland CA, but currently our staff is working remotely. We are open to whether this position is based in Oakland or is remote.

Start date: We are prioritizing applications received by November 19, 2021; ideal start date is January 14, 2022

Compensation: The salary range for this role is $80,000 to $90,000. We are proud to provide a total compensation package that puts the person first. You can learn more about our benefits here.

Your stakeholders

These are the teammates you’ll be collaborating and engaging with most often

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Odiaka Gonzalez

Vice President of People & Operations

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Aparna Kothary

Director of Technology Operations

Ready to take the next step?

Learn more about the role, the team, and our organization by reviewing the position details below.

Global Citizen Year is an equal opportunity employer. We know a diverse team produces the best results and we believe our team should reflect the diversity of leadership we aim to inspire.

Applicants who contribute to this diversity are strongly encouraged to apply.