Program Operations Manager

The Program Operations Manager is responsible for improving and managing the operational systems and processes that are the foundation of Global Citizen Year’s program. We are looking for an individual who is passionate about our mission, and is excited for the opportunity to utilize their project, event and technology management skills to deliver a high quality program experience to our fellows. The perfect candidate will combine people, systems, and technical skills to innovate our processes and achieve greater operational efficiency and growth. The position allows a candidate to collaborate with an international team to make their mark on the core operations of an innovative organization that is gearing up to develop young global leaders at scale.

Position Responsibilities

Operations and Technology Systems

Manage, assess, and innovate operational infrastructure, systems, technology, and processes that ensure implementation of a high quality program. Lead an array of projects that improve the Programs Team’s core business processes and technology systems in support of operational efficiency, effective knowledge sharing and management, and programmatic learning objectives.

Event Management

Meticulously lead the planning and execution of successful program event logistics--facilities, lodging & meals, transportation, vendors & speakers, staff scheduling, and materials.

Administrative Systems

Develop and manage administrative systems crucial to the delivery of our program, including group travel planning and vendor relations, budget tracking & management, operational plans and calendars. Develop and implement systems and strategies that foster a culture of transparency and collaboration, enabling the team to perform at high levels of effectiveness and efficiency.

Candidate Profile

Mindset

You are a project management pro. You use project management systems and tools to clarify stakeholder needs and goals, build consensus, and keep everyone on track to success. You think two steps ahead to where things could go wrong, and then you make sure they don’t. You can handle many important responsibilities at once and you’re rigorous about prioritization.

You love creating people-centered systems, bringing equal parts passion and knowledge for creating, managing, and adapting organizational structures. You are a good listener and questioner who builds systems and tools that demonstrate you understand people’s needs. You love being the go-to person to get something done right. You like fixing and preventing problems.

You thrive in the details and colleagues are genuinely shocked when you miss one. This is your domain--the large and fine points that make or break a smooth operation or event. You think about the specifics that are not obvious to others and love creating systems to ensure everything is covered.

You relish an entrepreneurial environment. You’re resourceful and at ease with ambiguity and rapid change. You possess a positive, can-do attitude, and are adept at identifying creative solutions that turn challenges into opportunities. You are drawn to a workplace with a culture of creating opportunity, serving others, building trust, innovating, and exceeding expectations.

You have a strong commitment and connection to Global Citizen Year’s mission. You can clearly articulate the “why” behind your interest in Global Citizen Year and the Program Operations Manager position.

Skills

The following skills are required:

  • 5+ years of relevant professional experience. Relevant is what you make of it – it’s on you to demonstrate it
  • Strong project management skills, with demonstrated experience shepherding numerous stakeholders through user-centered and data-driven decision-making to the successful achievement of project goals; Process improvement experience is a plus
  • Experience maintaining technology systems and utilizing technology to solve problems
  • Experience planning and managing meetings/conferences/trainings
  • Ability to solve complex technical, managerial, or operational problems, and evaluate options based on relevant information, resources, knowledge, and well-rounded experience
  • Strong verbal and written communication skills, with demonstrated ability to lead effective meetings and use appropriate communication tools to effectively inform and build consensus among stakeholders
  • Full competency in Microsoft and Google suites; Strong preference for Salesforce familiarity

Strong candidates will also have:

  • Experience living/working internationally and/or collaborating with geographically dispersed teams

Your Legacy

Make a meaningful impact

Global Citizen Year is embarking on an ambitious five year strategic plan, and the Program Operations Manager will play a key role in the achievement of its goals. By coordinating with our global team to streamline our business processes and launch new operational systems, such as a Learning Management System, you will build the structures through which we will support promising young leaders at scale. You will also have the opportunity to impact fellows’ experience firsthand by leading the execution of excellent learning events.

Details

Position Details

Compensation: Salary commensurate with experience; comprehensive benefits package

Location: Oakland, CA

Ideal Start Date: June 1, 2020

Application Details

To apply: Please submit your resume and cover letter on our website. In your application, please also indicate how you learned of the opening and provide 3 professional references, your salary requirement, your current location, and the date you would be available to begin full-time work in Oakland.

Deadline: We will begin review of applications on March 2 and will continue reviewing applications on a rolling basis until the position is filled.

Global Citizen Year is an equal opportunity employer. We know a diverse team produces the best results and we believe our team should reflect the diversity of leadership we aim to inspire. Applicants who contribute to this diversity are strongly encouraged to apply.

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