Admissions Operations Manager

About this role

Our admissions process is designed to select and bring together the most promising young leaders of the next generation - individuals who will inspire change during their program experience and beyond. As a member of the Admissions team, you will manage operations of the admissions process and focus on how we select a diverse pool of the highest quality applicants for our cohort each year. With an eye towards growth, scalability, and the applicant experience, you will play a critical role in achieving our enrollment goals and shaping each year’s distinct cohort of young leaders. This position is a key team member for Global Citizen Year’s admissions process and will be involved with long-term strategic thinking and planning.

Your Opportunity for Impact

Manage our Admissions Operational strategy:

  • Guide strategy of admissions to build diverse and selective cohorts for Fellowship & Academy programs.
  • Ensure processes are in place to meet targets for enrollment, diversity and financial aid.
  • Uphold and strengthen the integrity of the admissions process flow from application submission through enrollment; iterate process as needed
    • Monitor completion of all application tasks
    • Execute Recruitment Partnerships
    • Review written applications and conduct interviews where applicable
    • Execute email flow and communication with applicants

Manage & Improve Admissions Systems:

  • Maintain and track an admissions dashboard on a weekly basis.
  • Through regular monitoring of the dashboard, identify concerns and propose process improvements, to enhance the applicant experience and/or to maximize efficiencies in our admissions process.
  • Document processes and workflows for admissions.
  • Maximize use of tools, software and automation used in the admissions process, e.g. Salesforce, Airtable, Docusign, Youcanbookme, Mailchimp, and Front.
  • Ensure data integrity across admissions systems to prevent data loss and protect applicant experience.

Contribute to improving our conversion rate of applicants across the pipeline

  • Work in collaboration with the Director of Admissions and the outreach and marketing team to create a seamless experience for the applicant; oversee the communication with applicants about document submission to fulfill application requirements.
  • Monitor stage durations and conversion numbers to determine if any adjustments to our process or communications are needed.

Who will thrive in this role

We are looking for more than just hard skills; we want teammates who will add value to our organizational culture by bringing these mindsets to their work:

  • Goal-Oriented: You are a project management pro. You use project management systems and tools to clarify stakeholder needs and goals, build consensus, and keep everyone on track to success. You think two steps ahead to where things could go wrong, and then you make sure they don’t. You can handle many important responsibilities at once and you’re rigorous about prioritization.
  • Analytical Information Seeker: You love creating people-centered systems, bringing equal parts passion and knowledge for creating, managing, and adapting organizational structures. You are a good listener and questioner who builds systems and tools that demonstrate you understand people’s needs. You love being the go-to person to get something done right. You like fixing and preventing problems.
  • Detail-Oriented: You thrive in the details and colleagues are genuinely shocked when you miss one. This is your domain--the large and fine points that make or break a smooth operation or event. You think about the specifics that are not obvious to others and love creating systems to ensure everything is covered.
  • Entrepreneurial: You thrive managing the operations in a rapidly-changing entrepreneurial environment. You possess a positive, can-do attitude, and find joy at identifying creative solutions that turn challenges into opportunities. You are drawn to a workplace with a culture of creating opportunity, serving others, building trust, innovating, and exceeding expectations.
  • Connected to our mission: Something in your own life experience drives your passion for Global Citizen Year’s mission and vision.

The following skills are required:

  • 5+ years of experience in a sales or admissions operations role
  • Must have: Comprehensive Salesforce knowledge for managing a pipeline, building dashboards, running reports, and more.
  • Expert level project manager with proven ability to create and improve processes.
  • Strong teamwork and interpersonal skills; ability to be adaptable, dependable and handle multiple priorities simultaneously.
  • Experience using a variety of productivity and business intelligence tools, especially Google apps, Asana and Excel
  • Preference for experience with: Form Assembly (or other form tools), Mailchimp

Your Legacy

Help us make our Admissions Process SING! Be part of making our admissions process efficient, smooth and rewarding for every applicant!

Your stakeholders

These are the teammates you’ll be collaborating and engaging with most often


Molly Lister Weissman

Director of Growth & Innovation


Aparna Kothary

Director of Technology Operations

Ready to take the next step?

Learn more about the role, the team, and our organization by reviewing the position details below.

Global Citizen Year is an equal opportunity employer. We know a diverse team produces the best results and we believe our team should reflect the diversity of leadership we aim to inspire.

Applicants who contribute to this diversity are strongly encouraged to apply.