Admissions Manager

Our admissions process is designed to select and bring together the most promising young leaders of the next generation - individuals who will inspire change during their gap year and beyond. As the manager of the admissions function, you will focus on how we select a diverse pool of the highest quality applicants for our cohort each year. With an eye towards growth, scalability, and the applicant experience, you will play a critical role in achieving our enrollment goals and shaping each year’s distinct cohort of young leaders.

Responsibilities

Effectively and efficiently manage our selection and admissions process from top to bottom

  • Own the admissions process from the point of application submission through commitment. This includes:

    • Reviewing written applications
    • Managing communication with applicants
    • Monitoring completion of all applicant tasks
    • Conducting interviews
    • Managing selection criteria and process
  • Take a leadership role in establishing annual targets for enrollment, diversity and financial aid.

  • Master use and manipulation of tools and software used in the admissions process, e.g. Fluid Review, Docusign, Youcanbookme, and Front.

  • Train and manage volunteers, interns and staff on the selection process, selection criteria and interviewing. Manage part-time staff who support the admissions process.

Consistently improve our conversion rate of applicants accepted to committed

  • Educate and excite applicants and their families about the Global Citizen Year program, values and philosophy.
  • Work in collaboration with outreach and marketing team to create a seamless experience for the applicant.
  • Monitor stage durations and conversion numbers to determine if any adjustments to our process or communications are needed.

Regularly track and analyze data on applicant pipeline to identify areas for improvement

  • Maintain and track an admissions dashboard on a weekly basis.
  • Through regular monitoring of the dashboard, identify concerns and propose process improvements, to enhance the applicant experience and/or to maximize efficiencies in our admissions process.

Candidate Profile

You thrive in an entrepreneurial environment.

You possess a positive, can-do attitude, and are adept at identifying creative solutions that turn challenges into opportunities. You can handle many important responsibilities at once and you’re rigorous about prioritization.

Your moral compass is top notch.

You operate with integrity and honesty. You are sensitive and aware to the complexity of people, embrace the responsibility of treating them with care. You build trust in every interaction.

You have opportunity antenna.

You are always looking for, and find, emerging opportunities. Your mind is always working to see how we can be better, do more, and optimize.

You think in people-oriented systems.

You are friendly with technology and can work both in a system and on a system at the same time.

You are focused on the customer experience.

You advocate for the customer experience and figure out how to balance efficiency with what’s best for applicants. You excel at building connection and understanding with applicants and their families throughout the process.

You are a team player.

You effectively work with multiple stakeholders to actualize goals. You enjoy collaborating to collect evidence, brainstorm solutions, and implement cross-functional projects to drive results.

Required Experience and Skills

We are seeking a candidate who has the following:

  • 3+ years of experience in admissions or recruitment at a high school, college or educational organization
  • Excellent communication and customer service skills
  • Experience in marketing, sales, communications, or other related fields
  • Interpersonal skills – ability to connect, empathize, build trust, establish credibility
  • Full competency in Microsoft Office suite including Powerpoint and Excel; comfortable learning and navigating new database systems
  • Bonus for familiarity with Salesforce.com

Position Details

Please review the following before submitting your application.

Compensation: Competitive salary (commensurate with experience) and comprehensive benefits package

Location: Oakland, CA (with flexibility to combine office and remote work)

Start Date: November 1, 2019, or as soon as we find the perfect match

To apply: Please submit your resume and cover letter on our website. In your application, please also indicate how you learned of the opening and provide 3 professional references, your salary requirement, your current location, and the date you would be available to begin full-time work in Oakland.

Deadline: We will be reviewing applications on a rolling basis. The review will continue until the position is filled.

Global Citizen Year is an equal opportunity employer. We know a diverse team produces the best results and we believe our team should reflect the diversity of leadership we aim to inspire. Applicants who contribute to this diversity are strongly encouraged to apply.

Apply for Admissions Manager